Explore Our Supetmon Town Options - FAQs
What is the typical shipping timeframe?
Our team usually processes orders and creates artwork within 2-3 business days.
- Digital Animated Effect Cards: Delivery via email. Revisions may extend the final delivery time.
- Supetmon Cards: Includes metal cards, canvas art, and blankets. Production time is 5-7 business days. Post image approval, shipping typically takes 7-20 days depending on the carrier. Shipping times may vary due to carrier delays.
Please note that during peak seasons (1-2 weeks before holidays), processing and shipping times can vary.
*Important: You have 48 hours to approve your artwork once we email it to you. Any change requests must be made within this timeframe; otherwise, your order will be auto-approved.
Note: Shipping may be impacted by carrier delays.
In what currency are your prices listed?
All prices on our store are in USD.
How are the canvas and metal cards shipped?
We use YANWEN EXPRESS for international shipping. Your order will be delivered by a local carrier, with an average delivery time of 7-20 days. Customers are responsible for any customs duties, taxes, or VAT.
*Note: International orders may experience delays in customs, which is beyond our control and depends on each country’s regulations.
What should I do if I'm unhappy with my order?
Please reach out to our Customer Service team at service@supetmon.com, and we’ll do our best to assist you.
Will there be charges for order changes before or after it's been processed?
We'll send you a digital version for approval. You can request free revisions until it's perfect. All change requests must be made within 48 hours; otherwise, your order will be auto-approved. Additional charges may apply for revision requests made after the 48-hour approval timeframe, depending on the artwork production process.
Unfortunately, once the artwork is made and shipped, we cannot make changes. However, we offer a 40% discount for customers who need to replace an order due to mistakes. If we made a mistake on your order, please let us know, and we’ll correct it.
*Please note: We do not offer refunds for products in transit. We will work with you once you receive the products or before we ship them.
Supetmon Cards
What is the processing time?
It takes us 2-3 business days to process your order and create the artwork. You have 48 hours to approve the artwork once it is sent to you via email. Any changes requested after this period will incur additional charges.
*Please note: Shipping times may be affected by carrier delays.
How will I receive my digital artwork?
We will email you the high-resolution file. You can easily download and print the animated Supetmon card or portrait as many times as you wish.
What if the portrait does not meet my expectations?
Our artists strive for perfection, but if the portrait does not meet your expectations, we offer up to 2 free revisions. Additional revisions may incur charges, assessed on a case-by-case basis.
What quality should the photo I send be?
Higher quality photos make it easier for our artists to create accurate illustrations. If there are any issues with the photos, we will let you know.
How do I request a large group illustration?
No problem! Just drop us an email and we can discuss the details.